Returns & Refunds

What is Noval And Property returns policy?

Return Policy

Noval And Property is committed to customer satisfaction and keeping our prices low every day, and our return policy reflects this commitment.

Noval And Property issues refunds within 30 days of purchase/ delivery (online purchase) based on the original form of payment:

All refunds issued by Noval And Property for returned merchandise must match the original form of payment. Customers will receive cash refunds for cash and check purchases, credit to the appropriate card for debit and credit card purchases, credit to the appropriate account for Apple Pay, PayPal, and other purchases using authorized payment systems, and merchandise credit for gift card or merchandise credit card purchases or any return without a receipt or packing slip. Cash refunds require an original purchase receipt.

Our commitment to fast and easy returns on Noval And Property store purchases.

You can return merchandise purchased at an Noval And Property store to any Noval And Property store for refund, credit or exchange as follows:

1.Return with a purchase receipt:
If you have a valid purchase receipt, Noval And Property will give you a refund of the purchase price in the original form of payment, or an even exchange of the merchandise.

2.Return with a gift receipt:
If you have a valid gift receipt, Noval And Property will give you a refund of the purchase price in the form of a merchandise credit, or an even exchange of the merchandise.

3.Return without a receipt:
If you do not have a valid receipt, Noval And Property will attempt to verify the purchase if it was made with a credit or debit card. If Noval And Property verifies the purchase, we will give you a refund of the purchase price in the original form of payment, or an even exchange of the merchandise. If Noval And Property cannot verify the purchase, we will give you a merchandise credit equal to the item’s lowest price sold within the past 30 days, or an even exchange of the merchandise. Customers must present valid government-issued photo identification (ID) to make a return without a receipt.

4.Noval And Property is committed to keeping our prices low everyday by preventing fraud and abuse in the return process.
We carefully monitor returns for fraud and abuse and we reserve the right to limit returns or exchanges, regardless of your presentation of a valid receipt or packing slip.

Please send us your return request and you shall be guided the instruction on how to return a package for free.

Steps:

• Contact us
• Get Return Label and attach to return package
• Send it to nearest delivery office and to our return location as below:

Noval And Property Returns Center

541 E Garden Dr Unit M, Windsor, CO 80550

Contact Us

Address: 541 E Garden Dr Unit M, Windsor, CO 80550
Phone: +1-970-545-4598
Email: support@novalandproperty.com